Terms of Service

Effective Date: June 5, 2026  |  Last Updated: June 5, 2026

1. Acceptance of Terms

Welcome to Zupas ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of our website located at zupas-cafe.rest (the "Website"), as well as any related online ordering platforms, mobile applications, digital services, and in-restaurant services we provide (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to any promotional communications, or otherwise interacting with our Services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" shall refer to both you individually and that entity.

These Terms constitute a legally binding contract between you and Zupas under the laws of the United States. We reserve the right to update or modify these Terms at any time, and your continued use of the Services following any such changes constitutes your acceptance of the revised Terms.

You must be at least eighteen (18) years of age to use our Services. By accepting these Terms, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Description of Services

Zupas is a food service establishment dedicated to providing fresh, wholesome, and delicious menu offerings including soups, salads, sandwiches, and other culinary creations. Our Services include, but are not limited to, the following:

• In-Restaurant Dining: We operate physical restaurant locations where customers may dine in and enjoy our full menu in a welcoming environment.
• Online Ordering: Our Website and any associated digital platforms allow customers to place food orders for pickup or delivery, depending on availability at specific locations.
• Catering Services: We offer catering packages for events, corporate gatherings, parties, and other occasions, subject to availability and advance booking requirements.
• Loyalty and Rewards Programs: We may offer loyalty programs, digital rewards, promotional discounts, or membership benefits through our Website or third-party platforms, subject to separate terms and conditions.
• Informational Content: Our Website provides menu information, nutritional data, allergen disclosures, promotional materials, and other informational content about our food offerings and restaurant operations.
• Customer Support: We provide customer service assistance through our contact channels, including email at [email protected].

We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of our Services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, and operating hours are subject to change without prior notice and may vary by location.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

By using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or submitting any other information to us.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use our Services only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations.
• Comply with all applicable health, safety, and food handling guidelines when collecting or receiving orders.
• Respect the rights and dignity of our staff, employees, contractors, and other users at all times.
• Pay all applicable charges, fees, and taxes associated with your orders and use of our Services.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Services:

• Violating any applicable federal, state, or local laws, ordinances, regulations, or legal requirements in connection with your use of our Services.
• Engaging in fraudulent activity, including but not limited to submitting false orders, using stolen or unauthorized payment methods, or misrepresenting your identity.
• Attempting to gain unauthorized access to our Website, servers, databases, or any other systems or networks connected to our Services.
• Introducing viruses, malware, ransomware, worms, Trojan horses, or any other harmful or disruptive code into our systems or Website.
• Using automated tools, bots, scripts, crawlers, or scrapers to access, monitor, or extract data from our Website without our prior written consent.
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software associated with our Services.
• Engaging in any activity that places an unreasonable or disproportionately large load on our infrastructure or that interferes with the normal operation of our Services.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Services, content, or intellectual property without our express written permission.
• Submitting false, misleading, defamatory, or abusive reviews, comments, or communications through our Website or any third-party review platform in connection with our Services.
• Harassing, threatening, intimidating, or abusing our employees, staff, contractors, agents, or other users of our Services.
• Using our Services to collect personal information about other users without their express consent.
• Impersonating any person or entity, or falsely claiming an affiliation with any person, company, or organization.
• Engaging in any activity that violates the FTC Act, including deceptive or unfair business practices.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such conduct to law enforcement authorities, terminating your account, and/or refusing future service.

4. Account Registration and Security

Certain features of our Services may require you to create an account. When registering, you agree to provide truthful, accurate, and complete information. You are solely responsible for all activity that occurs under your account.

You must promptly update your account information to keep it accurate and current. You are responsible for safeguarding your password and agree not to share your login credentials with any third party. Zupas will not be liable for any loss or damage arising from your failure to maintain the security of your account.

We reserve the right to suspend or terminate your account at any time, with or without cause, including if we believe that your account has been compromised or that you have violated these Terms.

5. Intellectual Property Rights

5.1 Ownership of Content

All content, materials, and features available on or through our Website and Services, including but not limited to text, graphics, logos, icons, photographs, images, video clips, audio clips, data compilations, software, and the overall design and appearance of the Website ("Content"), are the exclusive property of Zupas or its licensors and are protected by United States copyright law, trademark law, trade dress, and other applicable intellectual property laws and international conventions.

The Zupas name, logo, trade name, and all related marks, designs, and slogans are trademarks or registered trademarks of Zupas. Nothing in these Terms grants you any right or license to use our trademarks, service marks, or trade names without our express prior written consent.

5.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Website and Services solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from our Content.
• Use our Content for any commercial purpose or in a manner not expressly authorized by these Terms.
• Remove or alter any copyright, trademark, or other proprietary notices on our Content.

5.3 User Submissions

If you submit reviews, feedback, photographs, suggestions, or any other content to us ("User Content"), you grant Zupas a worldwide, royalty-free, irrevocable, perpetual, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display such User Content in connection with our Services and business operations. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe upon the rights of any third party.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Website or any associated ordering platform, you are making an offer to purchase the selected menu items at the listed price. We reserve the right to accept or decline any order at our discretion. An order confirmation sent to your email address does not constitute final acceptance; acceptance occurs when your order is confirmed for preparation.

6.2 Pricing and Availability

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary by location. Menu items are subject to availability, and we reserve the right to substitute or remove items from any order if unavailability arises after an order has been placed. In such cases, we will notify you promptly and arrange an appropriate resolution.

6.3 Taxes

Applicable federal, state, and local sales taxes will be added to your order total as required by law. You are responsible for paying all taxes associated with your purchases through our Services.

6.4 Payment Methods

We accept various payment methods as indicated on our Website and ordering platform at the time of your order, including major credit and debit cards. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge that payment method for all amounts due.

6.5 Refunds and Cancellations

Due to the perishable nature of our food products, all sales are generally final once an order has been confirmed and preparation has begun. If you believe your order contained an error, was incomplete, or did not meet quality standards, please contact our customer support team at [email protected] within a reasonable time of receiving your order so we may assess and address your concern in accordance with applicable consumer protection laws.

7. Food Allergens and Dietary Information

We take food safety seriously; however, our food is prepared in facilities that may handle common allergens including tree nuts, peanuts, milk, eggs, wheat, soy, fish, and shellfish, among others. Cross-contamination is possible. Nutritional and allergen information provided on our Website is offered for informational purposes and is subject to variation based on preparation methods, ingredient substitutions, and supplier changes.

Zupas disclaims all liability for adverse reactions, allergic responses, or health consequences arising from the consumption of our food products, to the fullest extent permitted by applicable law.

8. Third-Party Services and Links

Our Website may contain links to third-party websites, services, or platforms, including delivery partners, payment processors, and social media platforms. These third-party services are governed by their own terms of service and privacy policies, which we encourage you to review. Zupas does not endorse, control, or assume any responsibility for the content, accuracy, privacy practices, or availability of any third-party services.

Your interactions with third-party service providers, including any transactions or disputes, are solely between you and that third party. We shall not be liable for any loss or damage arising from your use of or reliance on any third-party service.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES, WEBSITE, AND ALL CONTENT THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, MENU INFORMATION, NUTRITIONAL DATA, OR OTHER INFORMATION PROVIDED THROUGH OUR SERVICES.
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL ZUPAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT NOT PROHIBITED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ZUPAS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this section reflect a fair allocation of risk between the parties and form an essential basis of the bargain between you and Zupas. These limitations apply notwithstanding any failure of essential purpose of any limited remedy.

11. Indemnification

You agree to defend, indemnify, and hold harmless Zupas and its respective officers, directors, employees, agents, contractors, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) that arise out of or relate to:

• Your use of or access to our Services or Website;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any User Content you submit, post, or transmit through our Services;
• Your negligence, misconduct, or fraudulent activity;
• Any dispute between you and any third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You agree not to settle any such matter without our prior written consent.

12. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to your use of our Services shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Zupas' primary place of business is located, without regard to its conflict of law principles.

For Users located in or whose claims arise under the laws of the State of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the California Civil Code may apply to your rights and our obligations regarding personal information.

You agree that any legal action or proceeding arising out of or related to these Terms or our Services that is not subject to arbitration (as described in Section 13 below) shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably submit to the personal jurisdiction and venue of such courts.

Our Services are intended for use within the United States. We make no representation that our Services are appropriate or available for use outside the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us informally by emailing [email protected] to describe the nature of your dispute and the resolution you are seeking. We will attempt in good faith to resolve the dispute within thirty (30) calendar days of receiving your notice. Most concerns can be resolved quickly and informally through this process.

13.2 Binding Arbitration

If we are unable to resolve your dispute informally within thirty (30) days, you and Zupas agree that any unresolved dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation or validity thereof, or your use of the Services shall be resolved by binding individual arbitration, rather than in court, except as provided in Section 13.4 below.

The arbitration shall be administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), under its applicable commercial or consumer arbitration rules, which are available at www.adr.org. The arbitration shall take place in the United States at a location to be agreed upon by the parties, or remotely if the parties consent.

The arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, including whether a claim is subject to arbitration. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND ZUPAS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE FOR ANY REASON, THEN THE ENTIRE ARBITRATION AGREEMENT SHALL BE NULL AND VOID.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Additionally, either party may bring an individual claim in small claims court for disputes within the applicable jurisdictional limits.

14. FTC Compliance and Consumer Protections

We are committed to fair and honest dealings with all consumers in compliance with the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive acts or practices in or affecting commerce. Our advertising, marketing communications, and promotional offers are intended to be truthful, not misleading, and substantiated.

If you have a concern about deceptive or unfair practices, you may also contact the Federal Trade Commission at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

15. Term and Termination

15.1 Term

These Terms are effective as of the date you first access or use our Services and shall remain in full force and effect until terminated in accordance with this Section.

15.2 Termination by You

You may terminate your relationship with us at any time by ceasing to use our Services and, if applicable, by deleting your account. Termination does not entitle you to a refund of any amounts already paid, except as required by applicable law.

15.3 Termination by Zupas

We reserve the right to suspend, restrict, or terminate your access to our Services, with or without notice, for any reason, including if we reasonably believe that:

• You have violated any provision of these Terms;
• Your use of our Services poses a risk to us, our customers, or third parties;
• We are required to do so by law or legal process;
• We decide to discontinue or materially modify our Services.

15.4 Effect of Termination

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent website notice or an email notification to registered account holders.

Your continued use of our Services after any such changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of our Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that a court or arbitrator should endeavor to give effect to the parties' original intentions as reflected in the affected provision, to the maximum extent possible.

18. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our Website, constitute the entire agreement between you and Zupas with respect to your use of our Services and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter herein.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. A waiver by either party of any term or condition, or any breach thereof, in any one instance, shall not constitute a continuing waiver of any other instance or of any other term or condition. All waivers must be in writing and signed by the waiving party to be effective.

19. Force Majeure

Zupas shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, supply chain disruptions, utility outages, labor disputes, cyber-attacks, or other events of a similar nature. In such circumstances, our obligations under these Terms shall be suspended for the duration of the force majeure event.

20. Accessibility

Zupas is committed to making our Website accessible to all users, including individuals with disabilities, in compliance with applicable accessibility standards and guidelines. If you experience difficulty accessing any content or features on our Website, please contact us at [email protected] so we may assist you and work to improve our accessibility.

21. Electronic Communications

By using our Services and providing your email address, you consent to receive electronic communications from us, including order confirmations, receipts, promotional offers (if you opt in), and other notices related to your use of our Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe link included in each promotional email or by contacting us directly. Please note that transactional and operational emails (such as order confirmations) are not subject to opt-out.

22. Feedback and Suggestions

We welcome and appreciate any feedback, suggestions, ideas, or recommendations you may have about our Services ("Feedback"). If you choose to submit Feedback to us, you acknowledge and agree that we may use such Feedback for any purpose, without any obligation to compensate you or to maintain confidentiality. By submitting Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate your Feedback into our products and Services.

23. Contact Information

If you have any questions, concerns, comments, or complaints about these Terms of Service or our Services, please contact us using the following information:

We strive to respond to all inquiries within five (5) business days. For urgent matters related to food safety or health concerns, please contact us immediately at the email address listed above.